Apply for Kenya eTA

Kenya eTA Issues And How To Solve Them

Kenya has streamlined its entry process for international travelers by suspending eTA on arrival and instituting a requirement for travelers to apply for a Kenya eTA online before visiting the country. 

Kenya eTA Issues And How To Solve Them

While this digital approach offers convenience, it is not without its share of challenges. This guide aims to provide a detailed exploration of common Kenya ETA problems and offers comprehensive solutions to help Indian travelers overcome them.

Understanding Common Kenya  ETA Problems for Indian Travelers

When applying for a Kenya ETA online, Indian travelers may encounter several potential issues that can complicate the application process. Here are some common Kenya ETA problems to be aware of:

Problem 1: Document Upload Challenges

One of the initial hurdles you might face is uploading the required documents. The eTA portal is stringent about document specifications, particularly file size and format. If your documents do not precisely meet these criteria, you will encounter difficulties in uploading them.

Problem 2: Account Creation Dilemmas

Another frequently encountered issue is receiving a message stating, "email already exists," when attempting to create an account. This can be perplexing, especially if you have no recollection of having created an account previously.

Problem 3: Payment Failures

Payment failures can be a frustrating roadblock, especially when you have meticulously filled out the application and are prepared to make the necessary payment online. Such issues can arise even if you possess a valid bank card.

Comprehensive Solutions to Kenya E ETA Problems

To facilitate a smooth and successfulKenya ETA application process, here are detailed solutions to address the challenges outlined above:

1. Try the Login and Reset Password Option

If you are confronted with the "email already exists" message during account creation, consider using the login option and select 'forgot password.' This will enable you to proceed with your application using your existing account credentials.

2. Proactive Communication with Your Bank

Before initiating an online payment, it is advisable to contact your bank and notify them of your intent to make a payment for your Kenya ETA. Failing to do so may result in your bank blocking the transaction. This precautionary step is essential, even if you have already completed the application form.

3. Experiment with a Different Bank Card

Should you encounter payment issues with your 3D-secured bank card, explore the option of using a different bank card that is also 3D-secured. Occasionally, specific bank cards may experience compatibility issues with the payment gateway.

4. Reach Out to the Administrator

In the event of a payment timeout or error, it is strongly recommended not to initiate a new application, as doing so may exacerbate the situation. Instead, reach out to the Kenya ETA portal administrator for assistance. You can readily access their contact information on the official Kenya ETA website.

5. Vigilance Regarding Document Specifications

When grappling with document upload issues, meticulously check that the file size does not exceed 293 KB, and that the format adheres strictly to JPEG. Compliance with these specifications is pivotal for successful document uploads.

Why Was My Kenya eTA Declined?

It is vital to grasp that Kenya ETA applications can be rejected for various reasons, and while each situation is unique, there are common factors that may lead to eTA denials:

Stamp with text eTA Denied

  • Criminal Record: A documented criminal history may lead to the rejection of your Kenya tourist eTA application.
  • False Information: Providing inaccurate information or failing to meet the Kenya eTA requirements can result in an automatic rejection.
  • Incorrect Document Submissions: Inappropriate or inaccurate document uploads can lead to the automatic rejection of your eTA application. Thoroughly reviewing your application before submission is always advisable.


With these comprehensive solutions in hand, you can confidently navigate the Kenya eTA application process and effectively address any issues that may arise. 

Remember to diligently follow the official guidelines and requirements provided by credible sources such as the Kenya eTA portal and the Directorate of Immigration services. Armed with this knowledge, you can embark on your journey to Kenya with peace of mind, knowing that you are well-prepared to overcome any potential challenges.


Q1: What is a Kenya eTA, and why do I need it?

A1: A Kenya eTA is an electronic eTA that allows travelers to enter Kenya. It is required for entry into Kenya, as the country has suspended eTA on arrival. You need it to gain legal entry into Kenya for tourism, business, or other purposes.

Q2: How can I solve document upload issues when applying for a Kenya eTA?

A2: To resolve document upload problems, ensure your documents meet the specified size and format requirements. Check that the file size does not exceed 293 KB, and use the JPEG format. If you encounter difficulties, you may also consider seeking technical assistance or using professional scanning services.

Q3: What should I do if I receive a "email already exists" message during account creation for the Kenya eTA application?

A3: If you face this issue, try using the login option and select 'forgot password.' This will allow you to proceed with your existing account credentials. If you are certain you haven't created an account before, reach out to technical support for assistance.

Q4: How can I prevent payment failures when applying for a Kenya eTA?

A4: To avoid payment failures, contact your bank in advance and inform them about your intention to make an online payment for the Kenya eTA. Ensure that your bank card is 3D-secured, and consider using an alternative 3D-secured bank card if issues persist.

Q5: What should I do if the payment process times out or encounters an error during the Kenya eTA application?

A5: In case of payment issues, do not initiate a new application, as this may complicate matters. Instead, contact the Kenya eTA portal administrator for assistance. Their contact details can be found on the official Kenya eTA website.

Q6: What are common reasons for the rejection of a Kenya tourist eTA application?

A6: Kenya tourist eTA applications may be rejected for various reasons, including a criminal record, providing false information, or not meeting Kenya's eTA requirements. Ensure that your application is accurate and truthful to avoid rejection.

Q7: Where can I find official and credible information about the Kenya eTA application process?

A7: You can find official and credible information about the Kenya eTA application process on the Kenya eTA portal and the Directorate of Immigration services' websites. Always rely on these reputable sources for accurate guidance.

Q8: Can I reapply for a Kenya eTA if my application is rejected?

A8: Yes, you can reapply for a Kenya eTA if your application is rejected. However, it is crucial to address the reasons for the rejection before submitting a new application to improve your chances of approval.




Get eTA to Kenya

  • Step1: Apply on-line Provide the information from your passport to eTA application.
  • Step2: Make an online payment Payment Methods: Credit Card
  • Step3: Check your e-mail address If your payment is confirmed, your eTA will be sent to your e-mail
Get eTA to Kenya

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